Refund and Returns Policy

At ABD Hospitality, we strive to provide exceptional service to our guests. We understand that there may be instances where you need to cancel your reservation or request a refund. This Refund and Returns Policy outlines our procedures for cancellations, refunds, and returns.

1. Reservation Cancellations:

1.1. Refundable Reservations: If you have booked a refundable reservation and need to cancel, you may do so according to the cancellation policy specified at the time of booking. Refunds will be issued in accordance with the terms of the cancellation policy.

1.2. Non-Refundable Reservations: For non-refundable reservations, the full amount of the reservation will be charged at the time of booking, and no refunds will be provided for cancellations or no-shows.

2. Refunds for Services:

2.1. Unused Services: If you have paid for additional services or amenities that you did not use during your stay (e.g., spa services, room upgrades), refunds may be issued for these services upon request, subject to any applicable terms and conditions.

2.2. Quality Issues: If you encounter any issues with the quality of our services during your stay, please bring them to our attention immediately. We will make every effort to address your concerns and, if necessary, provide an appropriate refund or compensation.

3. Refund Process:

3.1. Refunds for Direct Bookings: If you made your reservation directly through our website, over the phone, or in person, refunds will be processed back to the original form of payment within a reasonable timeframe.

3.2. Refunds for Third-Party Bookings: If you booked through a third-party website or travel agent, please contact them directly for assistance with cancellations and refunds, as their policies may apply.

4. Contact Us:

If you have any questions or concerns about our Refund and Returns Policy, or if you would like to request a refund, please contact our reservations team at info@adbhospitality.com.

5. Changes to this Policy:

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website.

By making a reservation or using our services, you agree to the terms of this Refund and Returns Policy.